Agent Chat
Inbound customer thread stays fixed on the canvas; drag the agent workspace to arrange your view.
customer-escalation-194
Current mission: use the inbound thread at left to draft an accurate, policy-grounded reply.
Summarize the account issue and draft a response that references our refund policy.
On it. I am loading policy context and recent account actions now.
To-dos
Agent is thinking...
Draft ready: concise bullets, customer-ready tone, and policy references included.
To-dos